Technical Desktop Support Professional

4 days ago

Brisbane, Queensland, Australia beBeeTechnician Full time $72,000 - $96,000
Desktop Support Specialist

This role is designed for a skilled professional to provide onsite and on-call assistance within the organization's desktop computing environment.

The successful candidate will be responsible for delivering timely and accurate support services to end-users, ensuring seamless functionality of desktop systems.

  • Support POS hardware including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
  • Perform regular maintenance and diagnostic tests on POS systems.
  • Respond to service calls or on-site visits to diagnose and resolve hardware issues.
  • Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
  • Assist in the rollout and configuration of new POS systems and upgrades.
  • Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
Qualifications and Skills:
  • A degree in IT, Electronics, or related technical field.
  • Experience supporting POS hardware in a retail or service environment.
  • Strong understanding of computer hardware and peripheral troubleshooting.
  • Familiarity with network connectivity as it relates to POS systems.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work independently and manage time effectively.
Preferred Certifications:
  • CompTIA A+
  • OEM-specific training (e.g. Epson, NCR, Verifone)

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