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Desktop Technical Support Professional

3 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $60,000 - $80,000

EIL Global IT Solutions and Services Pvt Ltd is a leading IT services provider across the Asia Pacific and EMEA regions.

Job Overview

We are seeking a Junior Desktop Support Specialist for a part-time role in Brisbane. As a vital team member, you will be responsible for ensuring seamless IT operations by providing exceptional desktop support.

Key Responsibilities:
  • Provide first-level support to desktop users and ensure effective troubleshooting of issues promptly.
  • Utilize remote desktop software to resolve support incidents efficiently and enhance user experience.
  • Manage user accounts and security settings via Active Directory, maintaining enterprise security standards.
  • Perform regular maintenance and repair of hardware, ensuring readiness and functionality.
Required Skills:
  • Excellent troubleshooting skills for Windows OS.
  • Experience in Active Directory management.
  • Proficiency in remote desktop software like TeamViewer.
  • Strong knowledge of Microsoft 365 administration.
  • Competence in network configuration and diagnostics.
  • Experience in hardware repair and maintenance.
  • Familiarity with SCCM (System Center Configuration Manager).
  • Skills in imaging and reimaging desktop systems.

This role demands a proactive approach to troubleshooting and an eagerness to learn and grow within a dynamic IT environment.

Benefits

You will have the opportunity to work on various projects, gain valuable experience, and develop your technical skills.