Airline Passenger Service Representative

4 weeks ago


Perth Airport, Australia dnata Full time
About dnata Airport Services

Dnata Airport Services is a leading ground handler at Perth International Airport, providing exceptional passenger service functions. We are seeking motivated and passionate team members to join our team.

As a Service Delivery Agent, you will work in a dynamic environment to ensure timely, efficient, and professional passenger service delivery. You will be responsible for check-in duties, lead gate agent responsibilities, and ensuring all regulatory requirements are met.

Job Responsibilities
  • Delivering Exceptional Customer Service: Provide high-quality customer service to all client airlines, meeting their requirements in a timely and efficient manner.
  • Check-in Duties: Carry out passenger check-in duties, including handling paperwork and reporting as per service delivery agreements.
  • Assisting Passengers: Assist passengers with special needs, such as those requiring wheelchairs or assistance during disrupted services.
  • Safety and Compliance: Ensure compliance with OH & S Regulations and Company Policies to maintain the safety of passengers and employees.
Requirements
  • Commitment to Values: Demonstrate commitment to dnata's values and operating procedures.
  • Languages: Fluency in Japanese is essential.
  • Work Experience: Minimum 2 years' experience in a customer service-oriented role.
  • Skills and Abilities: Ability to handle pressured situations, communicate effectively, and work within a team environment.
  • Salary: The estimated salary for this role is approximately $60,000 - $80,000 per year, depending on location and experience.
Benefits
  • Competitive Salary: Receive a competitive salary based on your skills and experience.
  • Opportunities for Growth: Develop your career through on-the-job training and upskilling opportunities.
  • Collaborative Environment: Work in a dynamic team environment that promotes collaboration and mutual support.


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