Airport Passenger Service Representative

2 days ago


Perth Airport, Australia dnata Full time

Key Responsibilities:

As a key member of the dnata team, you will be responsible for delivering exceptional customer service to passengers and airlines at Perth International Airport.

Primary Duties:

  • Provide high-quality customer service to passengers and airlines, ensuring all customer service requirements are met in a timely and professional manner.
  • Carry out passenger check-in duties and other responsibilities related to passenger service for customer airlines.
  • Ensure accurate completion of necessary paperwork and reporting, adhering to service delivery agreements and company requirements.
  • Assist passengers with special needs, including wheelchair assistance to and from aircraft.
  • Contribute to a safe working environment by adhering to OH & S Regulations and Company OH & S Policies.

Requirements:

  • A strong commitment to delivering exceptional customer service.
  • Ability to work effectively in a team environment, sharing information and providing support.
  • Excellent communication and interpersonal skills.
  • Ability to handle pressured and stressful situations, including working extra hours as required.
  • Basic knowledge of customer service principles and procedures.
  • Previous experience in a customer service role is desirable.


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