Administrative Services Coordinator

7 days ago

Sydney, New South Wales, Australia beBeeComplaint Full time $88,123 - $100,708

Job Overview

This role is part of the Training & Customer Resolution team in a dynamic organization.

  • We are looking for a skilled and proactive complaint handler with extensive experience to work on administrative services, information, and assistance to customers on various standard customer complaints.
  • The successful candidate will have prior complaints handling experience and be able to engage key stakeholders to work collectively to address customer issues to deliver a positive solution.

Your Key Responsibilities

  • Manage end-to-end customer experience issues and standard complaints, including investigating the issues, directly engaging with the customer to manage their expectations, and ensuring a positive customer experience.
  • Resolve simple and standard customer complaints, ensuring timely and effective resolutions contributing to a positive customer experience.
  • Identify and escalate complex complaints according to procedures in a timely manner to ensure effective resolutions.
  • BUILD COLLABORATIVE RELATIONSHIPS WITH ALL STAKEHOLDERS TO ENSURE EFFECTIVE COMPLAINTS RESOLUTION.
  • Maintain up-to-date knowledge of current processes and guidelines, and comply with privacy and legislative obligations, to support effective and timely customer support.

What We Are Looking For

  • Experience with complaints handling and an understanding of complaints processes, policies, and legislation.
  • Able to communicate effectively with a variety of audiences, including writing clear and concise outcome correspondence to customers.
  • Resilient, with the ability to adapt to changing priorities and to manage high volumes of cases and competing demands.

About This Role

This role offers an opportunity to work in a team that fosters a culture of open disputes, complaints, and feedback from customers and the community.

Your Benefits

You will receive comprehensive training and development opportunities to enhance your skills and knowledge.

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