Claims Support Officer
2 days ago
About the Role
We are seeking a skilled Claims Support Officer to join our team in Parramatta. As a key member of our claims team, you will play a vital role in helping people get their lives back.
Key Responsibilities
- Support our claims teams to provide ongoing support during return-to-work journeys.
- Contact providers and customers via phone for clarification and follow-up of information related to reports, payment details, invoices, cheques, overpayments, and recovery payments.
- Work effectively as a member of our team and consistently demonstrate EML's values and culture.
- Collate documentation from claim files for internal or external stakeholders.
- Build and maintain internal and external relationships within EML.
About You
- You have a positive attitude and eagerness to learn new software and/or knowledge of MS Office software (Word, Excel, etc.).
- You may have previous customer service, hospitality, or retail experience.
- You possess excellent attention to detail and time management skills.
- You are confident communicating with stakeholders and customers.
- You are a team player who likes to work collaboratively and can also work independently.
- You have high energy and are eager to develop your skills and career.
- You have excellent communication skills, both written and verbal.
About EML
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career here at EML.
What We Offer
- A competitive salary of approximately $60,000 per annum, based on industry standards and location.
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A comprehensive learning and development program.
- A range of employee benefits, including flexible working hours, paid parental leave, and a corporate wellbeing program.
Salary: Approximately $60,000 per annum
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