Claims Support Officer

1 month ago

Parramatta Park, Queensland, Australia EML (Employers Mutual Limited) Full time

About the Role

We are seeking a skilled Claims Support Officer to join our team in Parramatta. As a key member of our claims team, you will play a vital role in helping people get their lives back.

Key Responsibilities

  • Support our claims teams to provide ongoing support during return-to-work journeys.
  • Contact providers and customers via phone for clarification and follow-up of information related to reports, payment details, invoices, cheques, overpayments, and recovery payments.
  • Work effectively as a member of our team and consistently demonstrate EML's values and culture.
  • Collate documentation from claim files for internal or external stakeholders.
  • Build and maintain internal and external relationships within EML.

About You

  • You have a positive attitude and eagerness to learn new software and/or knowledge of MS Office software (Word, Excel, etc.).
  • You may have previous customer service, hospitality, or retail experience.
  • You possess excellent attention to detail and time management skills.
  • You are confident communicating with stakeholders and customers.
  • You are a team player who likes to work collaboratively and can also work independently.
  • You have high energy and are eager to develop your skills and career.
  • You have excellent communication skills, both written and verbal.

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career here at EML.

What We Offer

  • A competitive salary of approximately $60,000 per annum, based on industry standards and location.
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive learning and development program.
  • A range of employee benefits, including flexible working hours, paid parental leave, and a corporate wellbeing program.

Salary: Approximately $60,000 per annum

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