Claims Resolution Specialist
3 days ago
Are you passionate about delivering exceptional customer experiences and resolving claims efficiently?
We are seeking a skilled Claims Administrator to join our team at Samsung Electronics. As a Claims Administrator, you will be responsible for verifying incentives and collaborating with internal and external stakeholders to resolve queries.
About the RoleThe ideal candidate will have:
- Excellent communication skills to effectively interact with customers and sales teams;
- Strong analytical skills to review and finalise outstanding claims and unpaid claims;
- A keen eye for detail to review and endorse the terms and conditions of any sales deduction promotion requests;
- The ability to provide clear guidance to customers on submitting claims;
- Proficiency in Excel to provide full reconciliation calculations for rejected invoices and partial rejections;
- Strong stakeholder management skills to ensure seamless communication and resolution;
- A high level of accuracy and attention to detail to ensure compliance with company policies and procedures.
Our preferred candidate will have:
- Intermediate Excel skills, including pivot tables and v-lookups;
- Relevant experience in a similar role, preferably in a SAP environment;
- A relevant diploma or degree.
We offer a range of benefits to support your career growth and well-being, including:
- Hybrid working arrangements to balance work and life;
- Onsite parking for convenient commuting;
- Generous staff discounts across our retail partners;
- A supportive and inclusive work environment that values diversity and inclusion.
In return for your expertise, we offer a competitive salary of $60,000 - $80,000 per annum, depending on your experience and qualifications. If this opportunity excites you, please submit your application today
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