Claims Resolution Specialist

3 days ago


Parramatta Park, Queensland, Australia people2people Full time

Are you passionate about delivering exceptional customer experiences and resolving claims efficiently?

We are seeking a skilled Claims Administrator to join our team at Samsung Electronics. As a Claims Administrator, you will be responsible for verifying incentives and collaborating with internal and external stakeholders to resolve queries.

About the Role

The ideal candidate will have:

  • Excellent communication skills to effectively interact with customers and sales teams;
  • Strong analytical skills to review and finalise outstanding claims and unpaid claims;
  • A keen eye for detail to review and endorse the terms and conditions of any sales deduction promotion requests;
  • The ability to provide clear guidance to customers on submitting claims;
  • Proficiency in Excel to provide full reconciliation calculations for rejected invoices and partial rejections;
  • Strong stakeholder management skills to ensure seamless communication and resolution;
  • A high level of accuracy and attention to detail to ensure compliance with company policies and procedures.

Our preferred candidate will have:

  • Intermediate Excel skills, including pivot tables and v-lookups;
  • Relevant experience in a similar role, preferably in a SAP environment;
  • A relevant diploma or degree.
What We Offer

We offer a range of benefits to support your career growth and well-being, including:

  • Hybrid working arrangements to balance work and life;
  • Onsite parking for convenient commuting;
  • Generous staff discounts across our retail partners;
  • A supportive and inclusive work environment that values diversity and inclusion.

In return for your expertise, we offer a competitive salary of $60,000 - $80,000 per annum, depending on your experience and qualifications. If this opportunity excites you, please submit your application today



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