Claims Professional

1 month ago

Parramatta Park, Queensland, Australia EML Australia Full time

EML Australia is a leading Workers Compensation and Personal Injury Claims Management business, dedicated to providing ongoing support during the return-to-work journey.

We are committed to helping people get their lives back through our claims management expertise, with a focus on delivering exceptional customer experiences. Our goal is to foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career here at EML.

We have partnered with UTS to provide a career pathway into the insurance world for UTS Law Students, offering multiple Case Manager level roles in our claims teams.

This opportunity will see you manage a portfolio of workers compensation claims, liaising with injured workers, employers, and their treating health practitioners. You will work collaboratively with our team to provide a high level of service and support injured workers to recover from workplace injury and return to work.

This permanent, part-time position requires a 28 hour work week, commencing in 2025 in our Sydney or Parramatta offices, with flexibility to work from home up to 3 days per week once you've completed training.

Your Key Responsibilities:

  • Provide timely and personal customer-focused service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.

About the Role:

  • Prior experience in customer-facing roles, such as medical, hospitality, retail, or corporate fields, is highly desirable.
  • You will need to be willing to go above and beyond for customers, multitask, and shift priorities when needed.
  • Thrive on working in a team environment and collaborating with others.
  • Be proactive, self-motivated, and able to think creatively when engaging with stakeholders such as workers, employers, and providers.
  • Have high attention to detail and organisational skills.

We Offer:

We value diversity and inclusion, fostering a culture where everyone feels valued and respected. As an equal opportunities employer, we stand together as equals, promoting respect, integrity, and honesty in our workplace.

EML provides career opportunities, employee benefits, including:

  • A vibrant, collaborative, innovative team culture.
  • Flexibility to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting their professional development and well-being. The estimated salary for this role is $80,000 - $100,000 per annum, depending on location and experience.

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