Case Manager

2 days ago

Parramatta Park, Queensland, Australia EML (Employers Mutual Limited) Full time
Work with Us at EML

We are committed to helping people get their lives back through ongoing support during their return-to-work journey.

About the Role

This is a full-time permanent position based in Coffs Harbour (or surrounding locations) where you will make a positive impact on someone's life every day.

Focusing on early, timely and personal face-to-face claims management, you will help injured workers return to work and support their employers.

You will undertake approximately 6-7 visits per week to best support our customers.

Your Responsibilities
  • Deliver personalized face-to-face assistance to workers and employers.
  • Provide workers' compensation advice to stakeholders such as workers, employers, and providers.
  • Conduct community visits inclusive of but not limited to work sites or medical clinics.
  • Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers.
  • Consult with Providers, Employers and Return to Work Specialists where required.
About You

To succeed in this role, you will have strong Rehabilitation/Return to Work knowledge and experience. Tertiary studies in Allied Health are desirable, as well as an Allied Health background with understanding of medical terminology and injury recovery timeframes.

You will also need knowledge of the NSW workers' compensation legislation and regulations, effective listening and conflict resolution skills, and excellent attention to detail, organizational skills, written and verbal proficiency.

Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Drivers License are also required.

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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