Technical Customer Service Operations Manager

1 day ago

Brisbane, Queensland, Australia beBeeCustomerService Full time
Job Title

We are seeking an experienced and dynamic customer service operations manager to lead our customer service operations. This leadership role requires a hands-on manager who thrives in a technical, trade-focused environment.

You will oversee the entire customer journey, from inquiry to post-sales support, ensuring interactions reinforce our client's reputation for excellence. Leading a team dedicated to exceptional service for a knowledgeable B2B clientele, you will focus on people leadership, process improvement, and understanding customer needs in a technical industry.

About the Role
  • Customer Service Strategy & Process Improvement: Develop and review customer service policies; analyze performance metrics; collaborate with technical, sales, and warehouse teams to streamline workflows and resolve escalated issues.
  • Team Leadership & Development: Lead, mentor, and motivate customer service specialists; manage recruitment, onboarding, training, performance reviews, and professional development; provide daily guidance and coaching.
Requirements
  • At least 1+ years in customer service management or team leadership within automotive, trade, or related technical industries.
  • Bachelor Degree or equivalent.
  • Experience in developing customer service procedures, SLAs, and metrics.
  • Proven leadership and team development skills in fast-paced environments.
  • Exceptional communication skills; ability to liaise with technical staff and clients.
  • Proactive problem-solving and customer satisfaction focus.
  • Proficiency with CRM and office software.
Application Process

If you are passionate about driving customer excellence in a technical field, please submit your resume and cover letter for consideration.

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