Technical Customer Service Lead
2 days ago
The role of a Customer Service Manager is pivotal in elevating our client's customer service operations. This leadership position requires an experienced and dynamic professional to oversee the entire customer journey, from initial inquiry to post-sales support.
About the PositionThis key leadership role involves leading a team dedicated to providing exceptional service to a knowledgeable B2B clientele. The ideal candidate will have a strong understanding of customer needs in a technical industry and be able to lead a team in a fast-paced environment.
Key Responsibilities- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance and continuous improvement.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience.
- Minimum 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- Ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele.
If you are a strategic leader passionate about driving customer excellence in a technical field, please submit your resume and a cover letter outlining your suitability for this role.
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