Technical Operations Manager
1 day ago
The Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations.
This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.
You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.
You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
The ideal candidate has a proven track record of developing and implementing customer service procedures, SLAs, and performance metrics. They must possess excellent communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
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