Technical Customer Service Manager

1 day ago

Brisbane, Queensland, Australia beBeeCustomerService Full time
Job Title

A customer-centric leader is required to manage a team of service specialists, focusing on delivering exceptional experiences for B2B clients in the technical industry.

Key Responsibilities:
  • Lead and mentor a high-performing team, promoting a culture of continuous improvement and knowledge sharing.
  • Develop and implement customer service policies, procedures, and programs to enhance the overall customer experience.
  • Collaborate with technical, sales, and warehouse teams to streamline workflows and ensure seamless service delivery.
Requirements:
  • Minimum 1+ years of experience in customer service management or team leadership.
  • Proven ability to lead, develop, and inspire a team in a fast-paced environment.
  • Exceptional communication and interpersonal skills, with a focus on building rapport with trade-savvy clientele.
Preferred Qualifications:
  • Bachelor's degree or equivalent in a relevant field.
  • Experience in developing and implementing customer service procedures and performance metrics.

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