Technical Services Manager

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AtENERDRIVE | DOMETIC, we're not just powering vehicles—we're powering lifestyles. As a proud part of the globalDometic Group, we lead the charge in designing and manufacturing cutting-edge mobile power solutions for caravans, RVs, and off-grid adventures. As part of the Dometic Group, our mission is to make mobile living easy. We specialise in complete power systems, including lithium batteries, inverters, DC/DC chargers and solar panels, delivering cutting-edge power solutions and unparalleled customer service. Our systems are designed and built locally in Australia and can be fully customised and are supported by our local production, technical and sales support teams.

About the position

Are you ready to lead in the fast-growing world of solar energy and battery storage? Enerdrive | Dometic is seeking an experienced and dynamic Technical Services Manager to drive service excellence and customer satisfaction across our solar panel systems, lithium battery technologies, and energy products. Reporting into our General Manager, Operations this role is based at our Tingalpa office.

This role is your opportunity to shape service strategies, optimize system performance, and enhance our customer experience throughout the APAC region.

Your Main Responsibilities

Technical Leadership

Define and execute service strategies that align with our growth goals.

Provide expert guidance on system design, installation, commissioning, diagnostics, and maintenance.

Stay ahead of industry trends, compliance standards and emerging technologies.

Team & Operations Management

Lead, mentor and inspire our Technical Support & Service Team.

Champion safety, productivity and continuous improvement.

Conduct audits and implement service quality improvements.

Be the go-to technical expert for escalated issues.

Manage support platforms (Zendesk) with clarity and empathy.

Warranty & Service Delivery

Oversee warranty investigations and product replacements.

Monitor repair workflows and ensure customer satisfaction.

Analyze fault trends to inform product innovation.

Compliance & Continuous Improvement

Maintain audit ready documentation and reporting.

Lead OH&S and quality control initiatives with precision.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

Opportunities for professional development and training

Competitive salary and benefits package, including staff discount on products

Employee Assistance Program

If you've got experience working with solar or battery systems and know your way around technical service operations, this could be the next big step in your career. We're looking for someone with a background in Electrical Engineering, Renewable Energy, or a similar field, ideally with 3–5 years in technical services. Leading a team comes naturally to you, and you enjoy helping others grow while keeping service running smoothly. You understand how solar panels, lithium batteries, and energy systems work, and you're confident tackling complex technical issues. Certifications like CEC Accreditation or PMP are a bonus, and if you've used platforms like Zendesk or worked with energy monitoring tools, that's great too. Most importantly, you care about delivering great service and working with others to get results.

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Ready to make an impact?

Join a team driving innovation in energy and making a real impact across ANZ and beyond. If you're ready to energize your career, apply now

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Technical Services Manager? How many years of people management experience do you have? What's your expected annual base salary?

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