Guest Service Representative

1 month ago

Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time
{"About the Role": "

We are seeking a highly motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring exceptional guest experience. This is a permanent part-time position, and our ideal candidate will have resort/hotel front desk experience. This is a live on island role where you work and live at Kingfisher Bay Resort.

", "Key Responsibilities": "
  • Greet all incoming and outgoing guests to the resort – guest check in and check out process.
  • Accurately allocate rooms.
  • Welcome all guests in a professional and friendly manner.
  • Directing all guests to the appropriate check in area, whether it is a tour or FIT guest.
  • Coordinate, where required bus arrivals and guest arrivals.
  • Manage phone calls in a timely and professional manner.
  • Perform check in, accurately obtain and process all guest registration information, issue keys and resort information.
  • Count float prior to shift and count and balance float during the day and before Cashing up at end of shift.
  • Be familiar and knowledgeable about all resort facilities and location of all guest rooms.
  • Direct guests to rooms on arrivals.
  • Be familiar with room rates and reservation information.
  • Always provide accurate and information to guests.
  • Maintain guest accounts, billing arrangements and payments on check out.
  • Assure that your daily checklist is complete prior to signing off from shift.
  • Follow in house policies and procedures to maintain guest security.
  • Take guest messages and ensure prompt delivery to room.
  • Assist guests with all general enquiries.
  • Complete daily shift check lists.
  • Any other direction given by the Reception Supervisor.
", "Requirements": "
  • Exceptional time management skills
  • Excellent communication skills
  • Extraordinarily high level of customer service and work ethic
  • Demonstrated experience in a similar role in a large Hotel or Resort based environment
  • Demonstrated experience in daily cashiering procedures, credit card reconciliation
  • Knowledge of property management systems
  • Demonstrate people management skills and an understanding of cultural diversity within the workplace
", "Benefits": "
  • $1000 Annual SeaLink Employee Travel Allowance
  • Worldwide ALL Heartist Bienvenue benefits
  • Comprehensive training provided
  • Access to resort facilities
  • Free ferry transfers to-and-from the island
  • 25% off resort dining, retail and spa
  • Free Island 4WD bus tours
", "About Us": "

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

", "Location": "

Kingfisher Bay Resort, K'gari (Fraser Island)

", "How to Apply": "

Click APPLY and upload a copy of your up-to-date resume.

"}

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