Guest Services Representative

4 weeks ago

Brisbane, Queensland, Australia Marriott Full time
Job Title: Guest Services Agent

Job Summary:

We are seeking a highly skilled Guest Services Agent to join our team at The Westin Brisbane. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment and activate/reissue room keys
  • Anticipate guests' service needs and provide innovative solutions to ensure a positive guest experience
  • Maintain customer loyalty through effective issue resolution and strong attention to detail
  • Collaborate with colleagues to ensure seamless guest service and maintain a high level of customer satisfaction

Requirements:

  • At least 2 years of experience in a high-volume environment, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving skills and attention to detail
  • Ability to work effectively in a team environment and maintain a positive attitude

About Us:

Marriott International is a global hospitality company with over 7,700 properties across more than 130 countries. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and succeed.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our comprehensive training programs and resources

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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