Operational ITSM Specialist

3 days ago

Canberra, ACT, Australia Leidos Full time
Job Title: Operational ITSM Specialist

Leidos is seeking an experienced Operational ITSM Specialist to join our team in Canberra. As a key member of our IT operations team, you will be responsible for driving activities to maintain the reliability of our environment and supporting a culture of operational excellence.

Key Responsibilities:

  • Drive activities to maintain the reliability of the environment
  • Support a culture of operational excellence
  • Perform the role of Major Incident Manager on an on-call basis
  • Deliver high-quality services to our customers
  • Support the resolution of high-priority incidents
  • Proactively prevent incidents through effective problem management methods and controls
  • Support our change management process and maintain an appropriate risk culture
  • Facilitate fast and reliable technology change by thinking about the customer

Requirements:

  • Strong people leadership and proven ability to foster strong collaboration and sense of belonging within a geographically distributed team
  • Experience in regulatory and executive reporting, and familiarity in unlocking insights through unified analytics and AI
  • Experience in reducing the impact of priority incidents and providing efficient resolutions
  • Experience identifying control gaps and implementing governance controls
  • Strong commercial mindset, pragmatic, motivated and passionate for modern practices such as Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services eliminating toil
  • 5+ years ITSM experience including previous experience in Incident Management
  • Broad practical experience across Change Enablement, Problem and Event Management
  • Familiarity with ITIL processes and certification in ITIL V3 or V4 Foundation
  • Strong knowledge of Service Now
  • Experience of Cloud Infra & Networking technologies
  • Exceptional stakeholder management skills, with the ability to effectively communicate and collaborate with both technical and non-technical team stakeholders at all levels

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • The chance to work on exciting and challenging projects

Security Clearance: The successful candidate will need a minimum NV1 security clearance.

Location: Canberra

Job Type: Full-time

Leidos is an equal opportunities employer and welcomes applications from diverse candidates.

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