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SIAM/ITSM Specialist
2 months ago
We are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model within a leading Federal Government department.
Key Responsibilities:- Work closely with the SIAM Project team to ensure all project deliverables are defined and met as required.
- Assist in the operational change to implement SIAM and ensure a smooth transition of knowledge and responsibility.
- Collaborate with the SIAM project team to design and implement complex tool ecosystems, including ServiceNow, Splunk, and other observability and support tools.
- Minimum 5 years' experience in implementing and/or working within a SIAM model.
- Strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM, and ITOM.
- Experience with design and implementation of complex tool ecosystems.
This is a great opportunity to work with a Federal Government department and contribute to the development of their IT service management capabilities. If you have the required skills and experience, we encourage you to apply.
