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Operational IT Service Management Specialist
2 months ago
Leidos is a leading technology, engineering, and science solutions and services company. We are seeking an experienced Operational ITSM Specialist to join our team in Canberra.
About the RoleThis is a key position that will drive activities to maintain the reliability of our environment and support a culture of operational excellence. As the Operational ITSM Specialist, you will perform the role of Major Incident Manager on an on-call basis and deliver high-quality services to our customers.
Key Responsibilities- Collaborate with key stakeholders to achieve our objective of re-imagining service delivery and providing laser-like focus on resilience, reliability, and innovation.
- Seamlessly balance the reliability and resilience of our services while supporting emerging technology trends and transformational initiatives with a focus on digital and data.
- Support the resolution of high-priority incidents, proactive incident prevention, emergency change coordination, event management, environment monitoring, and problem management.
- Work closely with the team to create measurable value for our customers by delivering high-quality services.
- 5+ years of ITSM experience, including previous experience in Incident Management.
- Broad practical experience across Change Enablement, Problem, and Event Management.
- Familiarity with ITIL processes and certification in ITIL V3 or V4 Foundation.
- Strong knowledge of ServiceNow.
- Experience of Cloud Infra & Networking technologies.
- Exceptional stakeholder management skills, with the ability to effectively communicate and collaborate with both technical and non-technical team stakeholders at all levels.
- Excellent conflict resolution skills.
- Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to quality.
- Continual improvement mindset.
At Leidos, we offer a range of benefits, including 12 extra days of leave, access to discount offers or cashback rewards with over 400 Australian and International retailers, and professional development and support to set you up for success and assist you in achieving your career aspirations.
We are committed to creating a truly inclusive workplace and welcome applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
