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Canberra, ACT, Australia Leidos Full timeCompany OverviewLeidos is a leading systems integration company committed to delivering trusted solutions that safeguard Australia.Job SummaryAs a Cyber Security Engineer in our Defence Digital Modernisation program, you will be responsible for deploying, configuring, and sustaining cyber security products and technologies.Key ResponsibilitiesDeploy and...
Service Transition Lead Defence Digital Modernisation Specialist
2 months ago
We are seeking an experienced Service Transition Lead to support the Head of Service in a complex environment. The successful candidate will be responsible for leading a team of Subject Matter Expert Team Leaders to facilitate operational outcomes and alignment with SIAM processes.
Key Responsibilities- Foster modern service delivery by engaging key stakeholders (business and technical)
- Build and develop cross-functional teams to adopt and mature better practice 'as a service' delivery methodologies
- Provide Professional Development support to a team of SME Capability Leads, acting as SME yourself
- Coordinate and manage competing priorities to deliver contracted outcomes while managing the relationships with key client stakeholders
- Report operational achievements, activities and roadblocks at both a tactical and strategic level to various audiences, proactively calling out and managing/mitigating risks and issues
- Create, Update and Manage Governance Artefacts relating to:
- Change Management
- Continuity Management
- Disaster Recovery Management
- Release and Deployment Management
- Service Asset and Configuration Management
- Transition Planning and Support
- Proven ability to lead in a complex and demanding environment (4+ years)
- Strong ability to develop, organise and work to defined outcomes and deliverables and manage competing priorities
- Demonstrated experience with influencing cross-functional collaboration between process teams and technical SMEs
- Experience managing people/teams (with remote workforce, preferably in ITSM space)
- Experience working with/within Operational teams to transition capabilities into service
- Experience/strong understanding of IT Service Management (Change, Release, Incident, Problem, SACM, GFx)
- Experience with preparing communications for various audiences from tactical situation reports to high level strategies and position papers
- Proven problem solving skills
- Understanding of Risk and Issue Management and mitigation strategies
- Understanding of Service Portfolio Management
- Understanding of Business Architecture
- Understanding of ServiceNow CRM tool
At Leidos, we are passionate about our mission to make the world safer, healthier and more efficient. We are committed to creating a truly inclusive workplace and welcome applications from diverse candidates. If you are passionate about making a difference, join us and be part of our team.
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