Service Transition Lead Defence Digital Modernisation Specialist
1 day ago
We're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 global network, we currently have 1,500 employees mainly in Canberra and Melbourne. We're growing fast and are building a business that is focused and fit for the future.
Job Summary:
The Service Transition Lead will play a key role in supporting the Head of Service in leading a large breadth of ITSM capabilities. This includes leading Subject Matter Expert Team Leaders to facilitate operational outcomes and alignment with SIAM processes.
Key Responsibilities:
- Engage key stakeholders (business and technical) to foster modern service delivery in a complex environment
- Build and develop cross-functional teams to adopt and mature better practice 'as a service' delivery methodologies
- Provide Professional Development support to a team of SME Capability Leads, acting as SME yourself
- Coordinate and manage competing priorities to deliver contracted outcomes while managing the relationships with key client stakeholders
- Report operational achievements, activities and roadblocks at both a tactical and strategic level to various audiences, proactively calling out and managing/mitigating risks and issues
- Create, Update and Manage Governance Artefacts relating to:
- Change Management
- Continuity Management
- Disaster Recovery Management
- Release and Deployment Management
- Service Asset and Configuration Management
- Transition Planning and Support
Requirements:
- A proven ability to lead in a complex and demanding environment (4+ years)
- A strong ability to develop, organise and work to defined outcomes and deliverables and manage competing priorities
- Demonstrated experience with influencing cross-functional collaboration between process teams and technical SMEs
- Experience managing people/teams (with remote workforce, preferably in ITSM space)
- Experience working with/within Operational teams to transition capabilities into service
- Experience/strong understanding of IT Service Management (Change, Release, Incident, Problem, SACM, GFx)
- Experience with preparing communications for various audiences from tactical situation reports to high level strategies and position papers
- Proven problem solving skills
- Understanding of Risk and Issue Management and mitigation strategies
Desirable:
- Understanding of Service Portfolio Management
- Understanding of Business Architecture
- Understanding of ServiceNow CRM tool
Additional Information:
Due to the nature of the role, the successful candidate must be an Australian Citizen, hold a government NV-1 security clearance, with the expectation of obtaining an NV-2.
At Leidos, we offer a range of benefits, including 12 weeks' paid parental leave, flexible work practices, discounted health insurance, novated leasing and more. We also provide complete access to learning and development and mentoring opportunities, with a strong track record of internal promotion and career transitions.
At Leidos, we value diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
At Leidos, we are passionate about our mission to make the world safer, healthier and more efficient. If you are too, then join us and make a difference.
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