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ServiceNow Implementation Specialist

2 months ago

Canberra, ACT, Australia Emanate Technology Full time
Job Title: ServiceNow Implementation Lead

Emanate Technology is seeking a highly skilled ServiceNow Implementation Lead to join our team. As a key member of our team, you will be responsible for leading the transition of complex enterprise platforms across multiple programs of work, ensuring timely, budget-friendly, and high-quality delivery.

Key Responsibilities:
  • Lead and deliver all aspects of transition for complex enterprise platforms, ensuring seamless integration and effective communication with stakeholders.
  • Collaborate with multiple project teams to ensure successful platform and service transitions, from requirements gathering to run.
  • Develop and communicate strategic plans, technical designs, and project status to senior leadership and technical resources.
  • Plan for technical, contractual, and commercial elements of disengagement of existing arrangements.
  • Drive the development of high-level technical and architectural concepts and implement them effectively.
Deliverables:
  • Plan, manage, and drive the overall program of work to deliver required outcomes.
  • Develop and deliver relevant artefacts, including schedules and transition and implementation plans.
  • Build positive relationships with business stakeholders, technical staff, and project team members to drive successful project outcomes.
  • Manage and maintain an acceptable risk profile via the Risk Register.
  • Report effectively and regularly to stakeholders across related projects.
  • Deal with significant and contentious issues, negotiate, and liaise with stakeholders.
Requirements:
  • Strong understanding of Service Management and Delivery in the Federal Government context, including Commercial management, SIAM, ITSM, and ITOM.
  • Demonstrated experience in overseeing design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.
  • 5-10 years' experience in governance, transformation, and oversight of Service Management and delivery.
  • Understanding of Enterprise compute, cloud, networks, and storage, End User Compute with a focus on security.
  • Manage stakeholder relationships, including senior executives across multiple programs.
  • Proficient in scheduling, project management, and design tools.
  • At least 5 years' experience in implementing large platform/application projects.
Preferred Qualifications:
  • Qualifications in SIAM/ or ITIL.
  • Knowledge of Cherwell tool and other ITSM tools.
  • Demonstrated experience in developing requirements, procedures, and processes in IT Service Management.