Service Centre Representative

1 month ago


Newcastle, New South Wales, Australia NTI Full time
Service Centre Consultant Opportunity

NTI is seeking a skilled Service Centre Consultant to join our team. As a Service Centre Consultant, you will be responsible for providing exceptional customer service to our heavy motor customers.

Key Responsibilities:

  • Respond to high-volume inbound calls and emails from customers, clients, and partners
  • Assist with general enquiries and direct calls to the correct internal departments
  • Provide administrative support for non-call related activities

Requirements:

  • Previous experience working in a service/call Centre environment
  • Exceptional communication and interpersonal skills
  • Customer-centric approach and a commitment to excellence
  • Versatile with the ability to work in a fast-paced environment, negotiate, handle multiple priorities, and manage expectations
  • High levels of resilience and ability to cope well under pressure

What We Offer:

  • Competitive annual incentive program of up to 10%
  • Health and wellness initiatives, including EAP
  • Up to 2 days work from home per week after 6 months in the role
  • Generous discounts on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia

NTI is committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.



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