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Service Centre Consultant

1 month ago

Newcastle, New South Wales, Australia NTI Full time

Service Centre Consultant Opportunity

About the Role

Our Service Centre provides roadside and accident assistance for our heavy motor customers. We are looking for enthusiastic, pragmatic, and empathetic Service Consultants to join our team.

Key Responsibilities

* Answering and responding professionally to high-volume inbound calls and emails from a range of customers, clients, partners, and intermediaries
* Assisting with general enquiries and directing calls (when necessary) to the correct internal departments
* Provision of administrative support for non-call related activities

What We're Looking For

* Experience working in a service/call centre environment
* Previous experience working in a customer service-based role
* Exceptional communication and interpersonal skills
* Customer-centric approach and a commitment to excellence
* Versatile with the ability to work in a fast-paced environment, negotiate, handle multiple priorities, and manage expectations
* High levels of resilience and ability to cope well under pressure

What We Offer

* Competitive annual incentive program of up to 10%
* Health and wellness initiatives, including EAP
* Up to 2 days work from home per week after 6 months in the role
* Generous discounts on a large range of personal insurance products
* Access to discounts on over 350 retailers across Australia

At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.

Ready to Apply?

Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face-to-face, or video interviews, psychometric testing, and pre-employment checks as part of the application process.