Service Centre Representative
4 weeks ago
Customer Service Specialist Opportunity
NTI's Service Centre provides 24/7 roadside and accident assistance for heavy motor customers. We're seeking a skilled Customer Service Specialist to join our team.
This is a permanent role with an 8-hour shift between 6:30am and 8:30pm, Monday to Friday. Shifts finishing after 6pm receive a 20% uplift, and weekend shifts are paid at double time.
Key Responsibilities:
- Respond to high-volume inbound calls and emails from customers, clients, and partners
- Assist with general enquiries and direct calls to internal departments when necessary
- Provide administrative support for non-call related activities
Requirements:
- Experience in a service or call centre environment
- Previous customer service experience (essential)
- Exceptional communication and interpersonal skills
- Customer-centric approach and commitment to excellence
- Versatility in a fast-paced environment, with negotiation and prioritization skills
- High levels of resilience and ability to cope under pressure
About NTI:
NTI is a market leader in the specialist insurance industry, with over 50 years' experience. We offer a competitive annual incentive program, health and wellness initiatives, and generous discounts on personal insurance products.
We're committed to providing an environment where our team members feel valued and supported. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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