Engine Field Service Technician

2 weeks ago

Tamworth, New South Wales, Australia Cummins Inc. Full time

Job Summary

Cummins Inc. is seeking a skilled Field Service Engineer - Engine Specialist to join our team. As a Field Service Engineer - Engine Specialist, you will be responsible for completing preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

Key Responsibilities:

  • Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
  • Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
  • Evaluate and escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Complete required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislations.

Responsibilities:

  • Communicate effectively with customers and colleagues, conveying a clear understanding of their unique needs.
  • Manage complexity by making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
  • Provide customer-centric solutions, building strong relationships with customers.
  • Develop people to meet both their career goals and the organization's goals.
  • Actively seek new ways to grow and be challenged, utilizing both formal and informal development channels.
  • Create and verify customer, equipment, and technical information, capturing specific data using required service tools.
  • Obtain product technical issue information and utilize available resources, including data management tools.
  • Translate customer complaints to develop troubleshooting plans, diagnose issues, and validate repairs.
  • Identify the suite of available hardware and software tools required for a service event and utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue.
  • Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair.
  • Interpret and analyze the interactions of internal and external electrical and mechanical systems, applying tools, service publications, and taking measurements to efficiently and correctly diagnose and repair.
  • Champion and model proactive health and safety behaviors, identifying, reporting, and participating in actions to improve health and safety in the workplace.

Qualifications:

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from a relevant technical institution
  • Locally valid driving permit
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience

Additional Responsibilities Unique to this Position:

This position requires a strong understanding of engine systems and the ability to work independently with minimal direction. The successful candidate will be able to communicate effectively with customers and colleagues, manage complexity, and provide customer-centric solutions.

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