Engine Field Service Technician

3 weeks ago

Tamworth, New South Wales, Australia Cummins Full time

Job Summary: We are seeking a skilled Field Service Technician to join our Cummins team. As a Field Service Technician, you will be responsible for completing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal direction.

Key Responsibilities:

  • Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
  • Apply specialized tools and documented procedures to diagnose and complete basic repairs, including preparing required parts and tools.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisors.
  • Perform preventative maintenance activities according to documented schedules and standards on engines and related components in the field.
  • Complete required documentation, such as service worksheets, timesheets, and warranty claims.

Qualifications and Competencies:

  • Competencies:
    • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
    • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
    • Develops talent - Developing people to meet both their career goals and the organization's goals.
    • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
    • Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
    • Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
    • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
    • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
    • Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
    • Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
    • Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
  • Qualifications:
    • Apprentice Trained Engine Technician (Preferred)
    • Vocational diploma from relevant technical institution
    • Locally valid driving permit
    • This position may require licensing for compliance with export controls or sanctions regulations.

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