Engine Field Service Technician

4 weeks ago

Tamworth, New South Wales, Australia Cummins Full time

Job Summary

We are seeking a skilled Engine Field Service Technician to join our team at Cummins. The selected candidate will be responsible for completing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal direction.

Key Responsibilities:

  • Customer Engagement: Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to customer needs.
  • Diagnostic and Repair: Apply specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
  • Preventative Maintenance: Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Documentation: Complete required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.
  • Training and Development: Complete training in line with skill and business requirements.
  • Vehicle and Tool Maintenance: Maintain service vehicle and tools for cleanliness and proper operation.
  • Health and Safety: Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislations.

Qualifications and Competencies:

  • Effective Communication: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Complexity Management: Make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
  • Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
  • Talent Development: Develop people to meet both their career goals and the organization's goals.
  • Self-Development: Actively seek new ways to grow and be challenged using both formal and informal development channels.
  • Service Documentation: Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system in order to have an accurate record of the work done.
  • Technical Escalation: Obtain product technical issue information and utilize available resources, including data management tools; elevate issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; capture all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
  • Diagnostics Application: Translate customer complaints to develop troubleshooting plans; troubleshoot issues following guided workflows, procedures, specialized equipment, and diagnose computer software to isolate failed components to enable a successful repair; validate repairs by duplicating complaints to ensure they have been resolved; document results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
  • Electronic Service Tool Application: Identify the suite of available hardware and software tools required for a service event; utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interpret electronic tool results or recommendations to determine next steps for service resolution.
  • Product Repair and Maintenance: Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassemble and assemble engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspect and replace parts and components following re-use guidelines to minimize customers' cost of ownership; perform progressive damage checks following guidelines to restore to pre-failure condition.
  • Engine Systems Interactions: Interpret and analyze the interactions of internal and external electrical and mechanical systems by applying tools, service publications (Cummins, Original Equipment Manufacturer), and taking measurements to efficiently and correctly diagnose and repair.
  • Health and Safety Fundamentals: Champion and model proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Qualifications and Experience:

  • Education: Apprentice-trained engine technician (preferred), vocational diploma from a relevant technical institution.
  • Experience: Basic level field service work experience, intermediate level knowledge of and/or experience with engine products, customer service experience.

Additional Responsibilities Unique to this Position:

  • Licensing: This position may require licensing for compliance with export controls or sanctions regulations.

Job Requirements:

  • Language: English

Working Conditions:

  • Location: Customer sites

Job Type: Full-time

Salary: Competitive

Benefits: Comprehensive benefits package

What We Offer:

  • Opportunities for growth and development
  • Competitive compensation and benefits package
  • Collaborative and dynamic work environment

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