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Job Summary

Cummins Inc. is seeking a skilled Engine Field Service Technician to join our team. As a key member of our field service team, you will be responsible for completing preventative maintenance and basic repair activities on engines and related components at customer sites with minimal direction.

Key Responsibilities:

• Engage with customers in a courteous and professional manner to ensure prompt and efficient attention to their needs.
• Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Complete required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.
• Maintain service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislations.

Responsibilities:

• Qualifications and Competencies:
• Communicate effectively by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manage complexity by making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Focus on customer needs by building strong customer relationships and delivering customer-centric solutions.
• Develop people by developing them to meet both their career goals and the organization's goals.
• Seek self-development by actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Document services by creating and verifying customer, equipment, and technical information; capturing specific data using required service tools; following procedures and documenting required information in the service management system in order to have an accurate record of the work done.
• Elevate technical issues by obtaining product technical issue information and utilizing available resources including data management tools; elevating issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; capturing all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Diagnose issues by translating customer complaints to develop a troubleshooting plan; troubleshooting issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validating repair by duplicating complaint to ensure it has been resolved; documenting results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Apply electronic service tools by identifying the suite of available hardware and software tools required for a service event; utilizing the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interpreting electronic tool results or recommendations to determine next steps for service resolution.
• Repair and maintain products by repairing and maintaining mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembling and assembling engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspecting and replacing parts and components following re-use guidelines to minimize customers' cost of ownership; performing progressive damage check following guidelines to restore to pre-failure condition.
• Interpret engine systems interactions by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Champion and model proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Qualifications:

• Education, Licenses, Certifications:
• Apprentice-trained engine technician (preferred).
• Vocational diploma from a relevant technical institution.
• Locally valid driving permit.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with engine products.
• Customer service experience.