Hotel Liaison

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Specialist

Job Description

  • As a key member of our hotel team, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience.
  • You will be the first point of contact for our guests, setting the tone for their stay with us.
  • Deliver exceptional customer service by providing warm and professional greetings, addressing requests and inquiries with efficiency and accuracy.
  • Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests' experience.
  • Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service.
  • Valet park and retrieve guests' vehicles with precision and care.
  • Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence.
Required Skills & Qualifications

  • A friendly and welcoming approach that exemplifies exceptional customer service skills.
  • Excellent communication skills and a polished appearance that reflects our standards.
  • A solid knowledge of the local area and upcoming events to assist guests effectively.
  • High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience.
  • A valid Australian driver's license to facilitate vehicle handling.
  • Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel.
What We Offer

  • A competitive salary package.
  • A comprehensive training program to ensure your success in this role.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Ongoing support and development opportunities to enhance your career.
About You

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.

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