Senior Hotel Professional

We are seeking a seasoned hotel professional to lead our team.

• With 3+ years of experience in hotel management or senior hospitality leadership roles (4-star or higher preferred).
• Possess strong leadership, interpersonal, and team-building skills.
• Be highly organized and adaptable to seasonal business patterns.
• Hold sound knowledge of hotel management systems, WHS regulations, and Australian hospitality standards.
• Have a customer-first mindset and passion for delivering memorable guest experiences.
• Experience with regional/luxury/boutique accommodations is a strong advantage.

Key Responsibilities

1. Guest Services & Front Office Oversight

• Oversight and leadership of the reception and reservations team, ensuring courteous and efficient handling of guest check-ins, check-outs, booking inquiries, and special requests.
• Implementation and maintenance of guest communication protocols, including pre-arrival and post-stay follow-ups to enhance the guest journey.
• Personal handling of VIP guests or escalated issues, ensuring service recovery is timely, professional, and satisfactory.
• Ensuring all front-desk procedures (cash handling, POS, booking systems) are followed and audited regularly.

• Maintenance of room cleanliness, linen quality, and housekeeping performance daily, meeting 4-star presentation standards.
• Coordination of housekeeping schedules based on guest arrivals, extended stays, and room types.
• Inventory management of cleaning supplies, amenities, and linen; liaison with suppliers to maintain stock levels.

• Supervision of daily, weekly, and seasonal maintenance of all buildings, landscaping, guest areas, and utilities (including outdoor features, fireplaces, etc.).
• Prompt response to maintenance issues; maintenance of an issue reporting and tracking system.
• Regular property safety audits and liaison with contractors as needed for compliance and repair.

• Planning and management of onsite dining services, including menu curation, local produce sourcing, and staff coordination.
• Overseas special events, functions, and romantic packages, ensuring setup, execution, and service meet luxury standards.
• Maintenance of full compliance with liquor licensing laws, including staff RSA training and responsible service policies.

• Daily accounting functions, including cash reconciliation, invoicing, and expense tracking.
• Assistance with budget development, monthly reporting, and revenue forecasting in collaboration with company directors.
• Review and authorization of purchasing of supplies, guest amenities, and capital expenditures, ensuring value and quality.

• Maintenance of hotel operations complying with Occupational Health & Safety (WHS) standards, council regulations, and hospitality laws.
• Maintenance of proper documentation for incident reports, inspections, staff certifications, and risk assessments.

• Monitoring and response to online reviews, ensuring high guest satisfaction scores.
• Implementation and management of internal service standards and staff training programs.
• Conducting regular guest experience surveys and adjusting services based on feedback.

• Recruitment, training, rostering, and management of hotel team members, ensuring adequate staffing across all departments.
• Conducting performance appraisals, coaching sessions, and staff meetings to align team goals and service standards.
• Fostering a positive, professional, and motivated workplace culture consistent with the brand values.

• Provision of guests with local tourism information, including nearby attractions, restaurants, walking trails, and experiences.
• Coordination of external bookings for tours, transport, and packages, collaborating with local tourism providers.

Why Join Us?

• Be part of a renowned boutique hotel known for peace, luxury, and nature.
• Work in a supportive and professional environment that values service excellence.
• Competitive salary package with onsite accommodation option.
• Opportunities for professional development and career growth.