Guest Relations Manager

14 hours ago


Cairns, Queensland, Australia Accor Hotels Full time
About the Role

We are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a representative of our hotel management, you will be responsible for handling all guest relations matters and achieving the highest satisfaction of our guests.

Key Responsibilities
  • Welcoming guests and planning a tailored welcome for VIPs
  • Guiding guests around the hotel's design and historic heritage
  • Meeting and greeting VIPs and guests, responding to inquiries and resolving issues in a timely and elegant manner
  • Promoting the hotel's SPA and F&B outlets
  • Collaborating with the Special Events team and other departments to ensure an outstanding guest experience
Requirements
  • At least 3 years of experience as a Guest Relations Manager in luxury hotels
  • Excellent communication and interpersonal skills
  • High problem-solving skills, especially in high-pressure situations
  • Master's degree in Hospitality Management or foreign languages
  • Proficiency in Opera Cloud PMS and advanced level of English and Italian
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and luxurious environment.



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