Rooms Operations Manager

4 weeks ago


Cairns, Queensland, Australia Hilton Cairns Full time
Before you get started...Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members

Why you'll love working for HiltonAccess to the world's best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
What will you be doing? A Rooms Operations Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. Oversee Rooms operations including, but not limited, to Front Office, Laundry and Housekeeping
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Room Operations Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Recruit, manage, train and develop the Room Operations team
Contribute to succession planning within the hotel and company
Ensure team members comply with hotel security, fire regulations and all health and safety legislation
Proficient in property management systems
Assist other departments wherever necessary
Ensure the department adhere to Hilton policies and procedures
RequirementsWhat are we looking for? To be successful in this role, you should have a positive attitude and the following experience and skills: A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food and/or retail sector
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences
Computer literate
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organised and calm personality
Travel the world and grow your career with Hilton Hilton has been recognised as the Number 1 Great Place to Work Institute in the World Source: Hospitality Online



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