Customer Service Excellence Leader

6 days ago


Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $93,000 - $98,000
Job Title:

A high-performing professional seeking to lead a customer-facing team and drive excellence in service delivery.


About The Role

This is a Customer Experience Manager role that requires leading the communications and administration team within Transport Services, driving a high-performance culture focused on safety, efficiency, and customer-first service. The successful candidate will lead the communications and administration team to foster a collaborative and accountable environment to deliver operational excellence and reflect the organization's values and strategic priorities.


Key Responsibilities:
  • Lead teams in a high-volume customer service environment with a focus on delivering exceptional results.
  • Drive engagement and embed service-oriented behaviours to achieve performance and cultural transformation.
  • Implement innovative solutions to improve customer satisfaction and enhance overall service quality.

Requirements:
  • Tertiary qualification in business, operations, logistics, or a related discipline.
  • Experience in health, transport, or emergency services sectors is highly desirable.
  • Formal leadership or management training or certification is advantageous.

Benefits:
  • Flexible working arrangements with a balance between work and personal life.
  • Excellent salary packaging options with tax-effective benefits.
  • A supportive team environment that fosters collaboration and growth.
  • Training and professional development opportunities to enhance skills and knowledge.


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