Customer Service Excellence Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $125,000

Transform your career with an exciting opportunity that lets you take charge of a high-value business customer service team.

This is a chance to join our Customer Operations as a leader who fosters excellence and performance in a positive work environment.

Your key responsibilities will include:

- Creating exceptional experiences for high-value customers, ensuring every interaction exceeds expectations.

- Inspiring and leading a team of Customer Concierges, setting clear goals and expectations, and empowering them to excel.

- Collaborating closely with the team to manage complex relationships, providing guidance and support in resolving issues and escalations.

- Developing and implementing strategies to drive customer satisfaction and loyalty.

You will be a leader who thrives in fast-paced environments, possesses excellent problem-solving skills, and is driven by delivering outstanding results.

Join a dynamic organization that values innovation and teamwork, and discover the potential for growth and development within our company.

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