Customer Service Delivery Expert
2 weeks ago
We are seeking a highly skilled Customer Service Delivery Expert to join our team at Michael Page in Footscray.
This is an excellent opportunity to work with a prominent player in the legal services industry, known for its strong reputation and commitment to excellence.
Job SummaryThe successful candidate will be responsible for addressing customer queries and resolving issues in a timely manner, facilitating customer engagement through various channels, and contributing to the development of customer service strategies.
In addition, they will track customer engagement and compile reports on feedback, maintain a positive, empathetic, and professional attitude towards customers, and continuously improve customer satisfaction through expert conflict resolution.
Key Responsibilities- Addressing customer queries and resolving issues promptly
- Facilitating customer engagement through multiple channels
- Contributing to the development of customer service strategies
- Tracking customer engagement and compiling reports on feedback
- Maintaining a positive and professional attitude towards customers
- Continuously improving customer satisfaction through expert conflict resolution
To be successful in this role, the ideal candidate will have proven experience in a customer service role, excellent communication and interpersonal skills, high level proficiency in using customer management software, a problem-solving mindset with a strong focus on customer satisfaction, and a positive outlook and enthusiasm for learning new skills.
What We Offer- A competitive hourly rate of $37 plus superannuation
- An opportunity to work in a fast-paced environment with a diverse and inclusive company culture
- A temporary role with potential for growth and development
Our client is a leading company in the legal services sector, committed to delivering exceptional customer experiences. They offer a wide range of legal solutions tailored to meet the diverse needs of their clients.
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Footscray, Victoria, Australia Michael Page Full time{"title": "Customer Engagement Specialist Role Description", "sections": [{"title": "Job Overview", "content": "At Michael Page, we are seeking a highly skilled Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will be responsible for addressing customer queries and resolving issues in a timely manner."}, {"title":...
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