Customer Experience Training Professional

4 days ago

Footscray, Victoria, Australia Greater Western Water Limited Full time

We are seeking an experienced Customer Experience Training Specialist to join our team at Greater Western Water Limited.

About the Role

This is a fixed term 12-month full-time position that offers a competitive salary of $104,000 plus 11.5% superannuation.

The successful candidate will be based in our Footscray office, close to the train station, and will work a hybrid schedule with 3 days on-site and 2 days working from home.

Key Responsibilities

  • Coordinate the design, development, implementation, and facilitation of training programs for our Customer Experience team.
  • Ensure the team consistently delivers a positive customer experience and high levels of customer satisfaction.
  • Provide support and coordinate training for the Customer Experience team.
  • Recommend improvements and modify work processes and procedures to increase effectiveness and efficiency.
  • Complete required training schedules in a timely and proficient manner.

Requirements

  • Exceptional communication and interpersonal skills.
  • Experience in preparing and maintaining work procedures and instructions.
  • Proven experience in developing training documentation, processes, and procedures within the customer service/experience sector.
  • Expertise across customer resolution and complaints handling.
  • Excellent interpersonal skills with the ability to communicate with a diverse range of stakeholders.
  • Qualification in Workplace Training & Assessment certificate, diploma or degree is essential.

About Us

Greater Western Water Limited is a Victorian government-owned water corporation that provides essential services to some of Australia's fastest-growing communities. We are committed to building a workplace where everyone thrives and value diversity, inclusivity, and flexibility.

What We Offer

  • A competitive salary package including $104,000 plus 11.5% superannuation.
  • A hybrid schedule with 3 days on-site and 2 days working from home.
  • Free onsite parking (subject to availability).
  • Gender-neutral, 16-week parental leave.
  • Monthly work-life balance day off to treat yourself (if full-time).
  • Free income protection and salary continuance insurance.
  • Access to corporate health insurance deals with major providers.
  • Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury offices.

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