Technical Solutions Engineer

2 weeks ago

Sydney, New South Wales, Australia Arista Networks Full time
About the Role

Arista Networks is a leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments. We're seeking a top-tier Technical Solutions Engineer to join our team and help support our products and solutions.

Responsibilities
  • Respond to customer product inquiries via telephone or written communication.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
  • Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
Requirements
  • Working knowledge of the networking industry, products, and protocols.
  • Minimum of 3+ years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools).
  • Strong analytical mind, ability to triage, and high aptitude for learning and teaching.
  • Excellent written and verbal communication skills, as well as a collaborative approach.
  • Minimum education is a B.S. or ideally a M.S. in a technical field (CS/Networking preferred) or related.
  • Industry certifications are preferred.
About Arista Networks

Arista Networks is a global company and market leader with a fantastic workplace culture. We offer a central CBD location with flexible working arrangements, great career prospects, and excellent facilities with modern tools of the trade.

We value diversity, innovation, and customer success. If you're a top-tier Technical Support Engineer with a passion for solving customer problems, we'd love to hear from you.

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