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Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
Technical Solutions Engineer
2 months ago
Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, ensuring their success with our products and solutions.
Key Responsibilities:- Respond to customer product inquiries via telephone or written communication.
- Resolve customer concerns related to product installation, operation, maintenance, or application compatibility.
- Utilize interpersonal skills and product knowledge to address daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications, recommending corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Working knowledge of the networking industry, products, and protocols is essential. A minimum of 3+ years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies is required.
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark is highly desired. A strong comfort level with Linux and familiarity with programming/scripting languages (C++, Java, Python, Perl, JavaScript, shell) are also highly desired.
Desired Qualifications:A strong analytical mind, excellent written and verbal communication skills, and a collaborative approach are essential for success in this role. Industry certifications and prior TAC experience are preferred.
What We Offer:- A global company and market leader.
- A fantastic workplace culture.
- Central CBD location with flexible working arrangements.
- Great career prospects.
- Excellent facilities with modern tools of the trade.
Australian Work Rights: Only candidates with Australian Citizenship, Australian Permanent Residency, or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment will be considered for roles in Australia.
