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Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
Technical Solutions Engineer
2 months ago
Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.
Responsibilities:- Respond to customer product inquiries via telephone or written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Utilize interpersonal skills and product knowledge/expertise to address daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Working knowledge of the networking industry, products, and protocols.
- Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging, and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS
- ACL, ARP, BGP (RFC 4271)
- DHCP, 1 G/10 G Ethernet (IEEE 802.3ab & IEEE 802.3ae)
- Other higher-speed Ethernet interfaces, EVPN
- IEEE 802.3x flow control and IEEE 802.1 Qbb priority-based flow control
- ICMP, IGMP, IPSec
- IPv4 & IPv6, LACP, LLDP, MACSec
- MPLS, NAT, Open Flow
- OSPFv2 and OSPFv3, PIM
- QoS, Sflow, SNMP
- STP/RSTP/MST (IEEE 802.1D), VARP, VRRP
- VLAN (IEEE 802.1Q), VRF, VXLAN
- A strong analytical mind is required, as is the ability to triage.
- As we are continually releasing new features and products, a high aptitude for both learning and teaching is necessary.
- Excellent written and verbal communication skills are a must, as is a collaborative approach.
- Minimum education is a B.S. or ideally an MS in a technical field (CS/Networking preferred) or related.
- Industry certifications are preferred.
- Prior TAC experience is preferred.
- Global company and market leader
- Fantastic workplace culture
- Central CBD location with flexible working arrangements
- Great career prospects
- Excellent facilities with modern tools of the trade
- Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events
Australian Work Rights: Only candidates with Australian Citizenship, Australian Permanent Residency, or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment will be considered for roles in Australia. Please review open roles in other geographical regions of Arista if you have complementary skills.
