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Technical Solutions Engineer
2 months ago
Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.
Key Responsibilities- Provide expert-level technical support to customers via phone, email, and other communication channels.
- Resolve complex technical issues related to our products and solutions.
- Collaborate with cross-functional teams, including software and hardware engineering, product management, and sales.
- Develop and maintain in-depth knowledge of our products and solutions, as well as industry trends and technologies.
- Document customer interactions and technical issues to support product quality programs and product development.
- Minimum of 3+ years of experience in a technical support or engineering role, with a focus on network protocols and technologies.
- Strong understanding of networking industry, products, and protocols, including AAA/RADIUS/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST, VARP, VRRP, VLAN, VRF, VXLAN.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark.
- Strong analytical and problem-solving skills, with the ability to triage complex technical issues.
- Excellent written and verbal communication skills, with the ability to communicate technical information to both technical and non-technical audiences.
- Bachelor's degree in a technical field, such as Computer Science or Networking, or related field.
- Industry certifications, such as CCNA or CCNP.
- Experience with programming/scripting languages, such as C++, Java, Python, Perl, JavaScript, or shell.
- Familiarity with cloud environments and automation.
- Opportunity to work with a leading company in the networking industry.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
