IT&C Services Delivery Manager

1 month ago

Tamworth, New South Wales, Australia McLean Care Full time

About the Role

The IT&C Services Control Officer will be responsible for overseeing the daily operations of IT&C service delivery at McLean Care. This role requires efficient delivery of helpdesk support, managing IT&C assets, scheduling workloads, and supporting calls, system maintenance, updates, and projects.

About You

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Current unencumbered NSW Driver's Licence.
  • Experience in IT service management frameworks such as ITIL for managing incidents, problems, and change control processes.
  • Strong experience in operating helpdesk and service desk platforms, including data analysis and trend identification to mitigate recurring problems.
  • Experience in planning and scheduling IT&C services, including system maintenance, software updates, and infrastructure upgrades to minimize disruptions.
  • Solid understanding of IT&C infrastructure, including networks, servers, and communication systems.
  • Knowledge of monitoring and diagnostic tools to proactively identify and resolve system issues.
  • Experience in managing IT&C assets, ensuring proper tracking and documentation.
  • Strong critical thinking and troubleshooting abilities to diagnose and resolve complex IT&C issues quickly and effectively.
  • Excellent written and verbal communication skills for interacting with end-users, technical teams, and stakeholders at all levels.
  • High level of accuracy in managing IT&C assets, documenting changes, and tracking incidents to ensure effective control and compliance.
  • Ability to manage competing priorities and handle multiple tasks simultaneously, especially in a high-pressure environment.
  • Willingness to stay updated with new IT&C trends and technologies to improve service delivery.
  • Capacity for overnight travel as required by business needs.

What's in it for you

  • Competitive salary + super + NFP employee perks.
  • Salary packaging (up to $18,900 net) to increase your take-home pay.
  • Access to Blue Light Card (Retail Discounts).
  • NSW Additional Public Holiday (Christmas Picnic).
  • Employee Assistance Program (EAP).
  • Free Influenza Program.
  • Access to Scholarship Programs & Professional Development.

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued, and heard. Creating a culture that celebrates the diverse voices of our people connects us closer to our residents, clients, and the communities we serve, because we believe change starts with us.

To be eligible to apply for this position, you must be eligible to work in Australia, willing to undertake a criminal record check, and NDIS Check in accordance with the requirements of the Aged Care Act 1997.

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