IT Service Delivery Manager

4 weeks ago


Tamworth, New South Wales, Australia McLean Care Full time
{"About the Role": "McLean Care is seeking a highly skilled and experienced IT Service Delivery Manager to oversee the daily operations of IT&C service delivery. The successful candidate will be responsible for ensuring efficient delivery of helpdesk support, managing the effective distribution of IT&C assets, scheduling workloads, and supporting calls, system maintenance, updates, and projects.", "Key Responsibilities": "
  • Oversee the daily operations of IT&C service delivery.
  • Ensure efficient delivery of helpdesk support.
  • Manage the effective distribution of IT&C assets.
  • Schedule workloads and support calls, system maintenance, updates, and projects.
", "Requirements": "
  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Current unencumbered NSW Driver's Licence.
  • Experience in IT service management frameworks, such as ITIL, for managing incidents, problems, and change control processes.
  • Strong experience in operating helpdesk and service desk platforms, including the ability to analyze data and trends to mitigate recurring problems.
", "What We Offer": "
  • Competitive salary and superannuation.
  • Salary packaging.
  • Access to Blue Light Card.
  • NSW Additional Public Holiday.
", "About Us": "McLean Care is a well-respected provider of community, retirement, and aged care lifestyle services and options. We are a proud not-for-profit, driven by our mission to focus on our residents and clients.", "Contact Us": "If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you.", "lang_code": "en"}

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