IT and Communication Services Operations Manager

6 hours ago


Tamworth, New South Wales, Australia McLean Care Full time

About the Role

As a key member of the McLean Care team, you will be responsible for managing the daily operations of IT and Communication services. This will include overseeing the efficient delivery of helpdesk support, managing IT assets, scheduling workloads, and implementing process improvements.

Key Responsibilities

  • Manage IT service delivery, ensuring efficient helpdesk support and effective distribution of IT assets
  • Plan and schedule IT services, including system maintenance, software updates, and infrastructure upgrades
  • Monitor and diagnose system issues, using monitoring and diagnostic tools to proactively identify and resolve problems
  • Manage the procurement, distribution, and lifecycle of IT assets, ensuring proper tracking and documentation
  • Develop and implement process improvements, driving high performance and goal achievement for the IT team

About You

  • bachelor's degree in Information Technology, Computer Science, or a related field
  • Current unencumbered NSW Driver's Licence
  • Experience in IT service management frameworks, such as ITIL
  • Strong experience in operating helpdesk and service desk platforms
  • Ability to manage competing priorities and handle multiple tasks simultaneously

What's in it for you

  • Competitive salary + super + NFP employee perks
  • Salary packaging (up to $18,900 net) to increase your take home pay
  • Access to Blue Light Card (Retail Discounts)
  • NSW Additional Public Holiday (Christmas Picnic)
  • Employee Assistance Program (EAP)
  • Free Influenza Program
  • Access to Scholarship Programs & Professional Development

At McLean Care, we are passionate about creating an inclusive workplace that promotes the right to feel safe, be valued, and heard. We believe change starts with us, and we are committed to celebrating the diverse voices of our people.



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