Service Delivery and Operations Coordinator

1 week ago

Tamworth, New South Wales, Australia Challenge Community Services Full time
About the Role:

The Service Delivery and Operations Coordinator will play a crucial role in overseeing service delivery data and compliance matters across multiple sites in the New England and Upper Hunter areas.

This position combines high-level analytical skills with a sound understanding of NDIS and other government-funded programs to ensure transparent and compliant customer service delivery.

  • Liaison and Engagement: Manage referrals and client engagement, ensuring service alignment with funded plans and compliance with agreements.
  • Administrative Support: Provide high-level administrative support, including reporting, auditing, and budget monitoring.
  • Team Collaboration and Training: Communicate with team members, foster a supportive environment, and deliver training to improve efficiency.
  • Innovation and Improvement: Contribute to regional projects, introduce service enhancements, and seek process improvements.
  • Communication and Reporting: Update workflow statuses, report to senior management, and support temporary staff for operational continuity.

About You:

  • A minimum of 3 years of experience in administration, ideally with NDIS or similar programs.
  • Proficiency in client management systems and Microsoft Office Suite, particularly Excel pivot tables and Power BI.
  • Strong communication and interpersonal skills for engaging with clients and stakeholders.
  • Ability to manage tasks, prioritize, and manage time effectively.
  • Experience in training and supporting team members.
  • Familiarity with NDIS service agreements and funding.
  • Highly organized and detail-focused.
  • Strong problem-solving and innovative thinking.
  • Ability to work independently and in a team.
  • Commitment to ongoing learning and development.
  • Degree or qualification in Business Administration or a related field is highly desirable.

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