Customer Experience Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLoyalty Full time $100,000
Job Overview

The CRM & Loyalty Manager plays a pivotal role within the organization, responsible for spearheading customer relationship management and loyalty initiatives.

Key Responsibilities

We are seeking an experienced professional to oversee our CRM and loyalty programs, focusing on driving engagement, retention, and lifetime value. The successful candidate will be responsible for:

  • Owning the strategy, delivery, and growth of our loyalty program, including acquisition, engagement, and retention.
  • Developing and optimizing lifecycle marketing journeys, from welcome and onboarding sequences to re-engagement campaigns.
  • Partnering with key stakeholders to evolve program benefits, promotions, and engagement strategies.
  • Ensuring compliance with data governance best practices, safeguarding the brand's reputation.
Required Skills and Qualifications

The ideal candidate will possess strong data analysis skills, experience using CRM, ESP, and analytics platforms, as well as excellent stakeholder management and communication skills. They will also have a proven track record in CRM, loyalty, or retention marketing, ideally in retail, fashion, or e-commerce.

Benefits

This role offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.

Additional Requirements

The successful candidate will be highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced environment. They will also have the ability to lead and motivate teams, with demonstrated experience collaborating cross-functionally to achieve common goals.

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