Current jobs related to Customer Experience Leader - Melbourne, Victoria - beBeeExperience

  • Leader of Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeAmbition Full time $120,000 - $150,000

    Customer Experience Leader OpportunityWe are seeking a highly motivated and results-driven leader to drive operational excellence and deliver exceptional customer experiences.Your Key Responsibilities:Drive positive engagement and build a culture of high performance by leading from the front and motivating your team.Develop, coach, and mentor your team in...

  • Customer Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $70,000 - $80,000

    Customer Experience LeaderWe are seeking a highly skilled Customer Experience Leader to join our team.Job Type: Full-timeEmployment Status: Fixed Term ContractLocation: Melbourne, AUThis is an exciting opportunity to lead and manage customer-facing teams, driving business growth through exceptional customer experiences.The ideal candidate will have excellent...

  • Customer Experience Leader

    8 hours ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $140,000

    Job OverviewWe are seeking an experienced professional to lead our customer service team. This is a key role that requires strong leadership and communication skills.The successful candidate will have previous experience managing within a call centre environment and possess experience leading a high-energy team of 10-20 people. Systems experience using...

  • Leader of Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeChocolate Full time $80,000 - $115,000

    Leadership OpportunityDevelop your management skills as a key member of our store team. We are seeking an experienced leader to join our store and contribute to delivering exceptional customer experiences.The role involves leading a high-performing team, motivating staff to meet sales targets, and ensuring the smooth operation of the store. You will also be...

  • Customer Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $93,027 - $108,139

    Be the catalyst for success and elevate your career with a leadership role that drives customer satisfaction.About this opportunity:You will be responsible for motivating and guiding a team of professionals to achieve exceptional results in customer engagement and retention.This is an excellent opportunity for someone who has strong leadership skills, is...

  • Customer Experience Leader

    1 day ago

    Melbourne, Victoria, Australia beBeeRetail Full time

    Customer Experience LeaderWe are seeking an experienced professional to lead our retail team in delivering exceptional customer experiences.Key Responsibilities:To drive sales growth and improve operational efficiency through effective leadership and strategic planning.To develop and implement compelling store layouts and visual merchandising strategies that...

  • Transformational Customer Experience Leader

    8 hours ago

    Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $120,000

    Customer Experience Leader OpportunityWe are seeking a strategic and analytical Customer Experience Leader to play a pivotal role in defining and enhancing the retail energy customer journey.This is an exciting opportunity for someone with strong storytelling and communication skills, and experience in CX or VoC measurement.About the RoleThe Customer...

  • Customer Experience Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Ventia Full time

    Join to apply for the Customer Experience Team Leader role at Ventia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Team Leader role at VentiaAbout The RoleVentia is seeking an experiencedAbout The RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is...

  • Customer Experience Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full time

    About the RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is critical in leading a team that manages inbound customer contact and triages service requests across multiple contracts, ensuring exceptional service delivery and consistent quality management.This is a permanent full-time...

  • Customer Experience Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full time

    About the RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is critical in leading a team that manages inbound customer contact and triages service requests across multiple contracts, ensuring exceptional service delivery and consistent quality management.This is a permanent full-time...

Customer Experience Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeExperience Full time $120,000 - $150,000
Customer Experience Leader Job Summary

We are seeking a highly skilled Customer Experience Leader to lead our global customer support function and shape how we listen to and act on customer feedback.

  • This role involves setting the vision and structure for our customer experience, ensuring our support function is proactive, scalable, and regionally relevant.
  • The successful candidate will conduct a full review of existing CX operations – including workflows, platforms, and performance – to identify gaps and shape the department's future state.
  • You will lead and mentor a globally distributed team, including direct oversight of a regional Customer Service Team Leader.
  • Responsibilities include coordinating customer responses to high-impact service disruptions, delays, or operational issues, ensuring the right stakeholders are engaged and escalation processes are clear.
About this RoleMain Responsibilities:

Develop and implement customer experience strategies that improve satisfaction, reduce friction, and increase efficiency.

Design a customer experience metrics framework that delivers clear visibility into brand performance, customer sentiment, returns, and support trends.

CX Technology & Continuous Improvement

Evaluate existing CX platforms, tools, and systems – and lead structured reviews to ensure they support evolving team needs and business priorities.

Explore the potential of AI tools, automation, and service enhancements, applying these thoughtfully to support team efficiency and customer satisfaction.

Process, Documentation & Knowledge Management

Create a comprehensive internal knowledge base for the CX team – including SOPs, indexed documentation, and onboarding resources – to ensure consistency and resilience.

Replace ad hoc or word-of-mouth training with scalable, well-documented processes, supported by video walkthroughs or user-friendly guides.

Your Skills and QualificationsRequirements:

To be successful in this role, you will need:

  • A deep understanding of customer experience principles and best practices.
  • Strong leadership and management skills, with experience of leading a global team.
  • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
  • The ability to analyze complex problems and develop effective solutions.