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Customer Experience Leader
2 weeks ago
We're on a mission to redefine customer experience through digital innovation.
Our growth strategy is driven by a team of talented professionals who are passionate about delivering exceptional customer experiences.
We empower businesses to amplify their customer experience by blending human insight with technological excellence.
As part of our team, you'll have the unique opportunity to work with our portfolio of brands, delivering comprehensive, end-to-end solutions that drive digital transformation for our clients.
From intelligent automation and data-driven insights to offshore support, you'll have the tools and resources to offer clients the best in digitally enabled CX.
Your Role:
Customer Experience Leader
You won't just be selling – you'll be leading the charge in our growth strategy.
You'll have the autonomy to shape your own success, supported by a company recognized as a sector leader.
Your mission is to secure new business and expand our service offerings across the ANZ region.
This role is about more than just sales – it's about driving CX innovation.
With uncapped earning potential, the sky's the limit for what you can achieve.
Key Responsibilities:
- Acquire new customers, drive revenue, and close deals within key segments and verticals.
- Offer consultative solution-selling to address complex client issues in the customer care domain.
- Manage the sales process, guide internal teams, and ensure collaboration to develop innovative solutions that meet sales targets.
- Maintain disciplined CRM management throughout all sales opportunities.
- Build strong relationships with decision-makers to secure new business and maximize value.
- Understand and articulate Probe services and differentiation.
- Identify and address client needs, acting as a trusted advisor with deep insight into their business challenges.
Measuring Success:
Success is measured by positive pipeline movement, achieving new business revenue targets, maintaining strong CRM discipline, and building robust internal relationships.
Requirements:
- Demonstrable experience in sales performance in the APAC region.
- A self-starter with involvement in longer duration sales cycles.
- A deep understanding of the BPO Procurement process.
- A mature approach to consultative solution selling.
- Proven ability to initiate, develop, and grow C-level and senior relationships within target client organisations – and influence purchase and buying decisions.
- Understanding of BPO requirements in specific market segments, including FGT, Retail, Travel, BFSI, and Government.
- Excellent communication, relationship building, and interpersonal skills.
- A positive attitude, with an unyielding passion for success.
- Extensive social and business networks.
- The ability to multitask, self-manage, and provide an exceptional customer experience.
Why You Should Apply:
We understand that intrinsic motivators are crucial for driving success and maintaining high performance.
We're looking for self-driven professionals who are passionate about customer experience and eager to make a difference.
With our support, you'll have the freedom to excel, the resources to grow, and the recognition you deserve.
Join Our Team:
If you're an Enterprise Sales Hunter who thrives on achievement, autonomy, mastery, purpose, and recognition, we invite you to join us.
We're not just shaping the future of customer experience – we're leading it.
Your journey to success starts here.
Taking the Lead in CX Transformation:
Join us and be part of a team that's redefining what's possible in customer experience.
With the backing of an industry-leading company and a rapidly growing sector, your potential for success is limitless.
This is your opportunity to make a real impact, surpass your goals, and be recognized as a leader in the field.
We believe that the strength of our company lies with the diversity and talent of our people.
We foster an inclusive culture that embraces individuals of all backgrounds.
We celebrate every individual's contribution to our collective success and growth.
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