Customer Experience Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $93,027 - $108,139

Be the catalyst for success and elevate your career with a leadership role that drives customer satisfaction.

About this opportunity:

  • You will be responsible for motivating and guiding a team of professionals to achieve exceptional results in customer engagement and retention.
  • This is an excellent opportunity for someone who has strong leadership skills, is passionate about delivering exceptional customer experiences, and is looking to take their career to the next level.

Key responsibilities include:

  • Cultivating a positive work environment that encourages collaboration and open communication
  • Developing and implementing effective strategies to drive customer satisfaction and loyalty
  • Mentoring and coaching team members to enhance their skills and performance
  • Leading by example and demonstrating a commitment to excellence in all aspects of the job

Requirements:

  • Associate degree or equivalent experience
  • Strong collection experience in Telco - Call Center setup
  • Promote a performance-driven culture and always work towards reaching amazing results
  • Utilize time management skills and manage priority tasks
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Customer-focused mindset
  • Comfortable with computer systems

Benefits:

  • Supportive of your career and professional development
  • Inclusive culture and community-minded organization where giving back is encouraged
  • Global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • Great compensation package and performance bonus opportunities

About us:

We are a global leader in customer experience solutions, dedicated to helping businesses build engaged, pleased, and profitable customer relationships. Our mission is to make customers happy, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.

Achieve your full potential with us

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