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Customer Experience Leader
2 weeks ago
We are seeking an experienced Customer Service Manager to lead a high-performing team delivering critical support to our customers across ANZ.
- About the Role:
This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
- Key Responsibilities:
Leadership: Manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
Operational Improvement: Challenge current processes, streamline service delivery, and lead change initiatives.
Cross-Functional Collaboration: Work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
Growth and Development: Work closely with senior leaders and position yourself for broader leadership opportunities.
Vendor Management: Manage vendor relationships, including offshore processing support.
About You:
- You Have:
High-Volume Service Experience: Background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
Strategic Thinking: Able to step back and improve how things work across teams and systems.
Culture Building: Known for creating engaged, high-performing teams that love what they do.
Change Readiness: Comfortable leading transformation, gaining buy-in, and navigating complexity.
Communication Skills: Able to manage stakeholder expectations, lead through influence, and bring people on the journey.
About Us:
Stryker is a global leader in medical technologies. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
This role provides a unique opportunity to develop your leadership skills and make a significant impact on the success of our organization. If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply.
